RETURNS

Items should be returned to us within 28 days of delivery in their original packaging along with your order confirmation sheet to receive a full refund of the price you paid for the item.

All parcels must be sent to us via recorded delivery at the customer's own charge as we will not accept responsibility for lost goods.

Please include a cover note stating your order number and reason for return.

We do not provide exchanges via post. Any orders returned to us will be refunded to the original account used to pay for the item.

Post the item and returns note by recorded delivery to the following address:

Return Address

The Hornets Shop
Vicarage Road
Watford
HERTS
WD18 0ER

UK

Please allow up to 5 working days for this to be processed. 

You may also exchange or refund your goods at The Hornets Shop located at Vicarage Road Stadium. Any items bought in-store can be returned at either of our stores at Vicarage Road and Atria Watford. In-store purchases cannot be returned via post and any requests for refunds or exchanges will be rejected.

All items must be returned in a new condition, with original packaging, and within 28 days. You must bring proof of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with. This may include, marks, stains and other physical defects along with strong odours prevalent on the shirt including foul smells and cleaning products. This does not affect your statutory rights.

DVDs, CDs, books, magazines, programmes, jewellery, underwear, petswear, swimwear, hats and socks purchased through the Online Store are not eligible for return unless deemed faulty.

Faulty/Damaged Items

If your item has arrived faulty, please contact mailorder@watfordfc.com or use the dedicated customer messaging service on our website for information regarding a return of the product. If your item was purchased longer than 6 months prior to any damages this will be considered general wear and tear and is not eligible for refunds or exchanges. Please do not resend faulty items back to us at your own charge, as we are unable to reimburse any postage paid at your own cost.

Personalisation

Personalised items are not eligible for return these may only be accepted for return if the personalisation is incorrect or if the item is faulty. Name and Number personalisations are liable to the customer only, if a player leaves the club or changes his number whilst at the club, we are unable to provide a refund or exchange. Please ensure you have ordered the correct size at the time of ordering as this will not be a valid reason for a refund. Please see our Printing Disclaimer for further information.

Buy One Get One Free

Buy any product listed under the Buy one get one free offer and receive another product under the same listing for free at the same time. The cheapest item is free and any extras will be charged for separately. To be eligible for this offer customers must ensure there are two products in the basket and the offer will be shown at checkout. A second item will not follow if the customer only adds one product to their basket. There will be no cash alternative and we reserve the right to cancel the promotion or amend the terms and conditions at any time in our sole discretion. If the customer should seek a refund for an item purchased through the Buy one get one free offer this will be refunded according to a percentage valuation based on the combined value of both items. Please see the example below for details.

Example BOGOF Transaction

Item 1: Original Value £20.00 - Paid Value £20.00

Item 2: Original Value £5.00 - Paid Value £0.00

Total Order: £20.00

Example BOGOF Return

Item 1: Return Value £16.00

Item 2: Return Value £4.00

Total Return: £20.00